Hi ​@MaxJeff  Welcome to Box Community!

You can request to decrease your seat counts by sending an email to cancel@box.com. The specialists from our Cancellations Team are the ones handling decrease seats, downgrade, and cancellation requests.

Please note that if you are subscribed to a business-level account, the minimum seats is 3. Learn more about reducing seats by visiting: Decreasing Seats From Your Subscription

Glad to have helped! 

I am so frustrated that I cannot find a way to reduce licenses. Every post about this in the community ended with one of your reps filing a help ticket in order to keep us all in the dark about how to do this. 

Hi ​@civeng1919, welcome to the Box Community! I completely understand your frustration, and I appreciate your patience.

You can find information about the process for reducing licenses here: Decreasing Seats From Your Subscription. Please note that such requests are evaluated and processed by our specialists in accordance with Box Terms. Seat decreases can only be processed at the end of the account's term.

The account administrator can submit a request to decrease seats by emailing cancel@box.com.

If you have any further questions or concerns, please don’t hesitate to reach out. Wishing you a great day!